SELLER RULES

In these rules, we set out the minimum standards under which sellers on our site must operate. By opening a seller account and advertising your products in our marketplace, you consent to these rules.

 

Accounts

To access parts of our website and to sell products to our customers, you need to open an account. You are responsible for anything done through your account. You must therefore keep the login credentials for your account confidential and if you think someone else has your account details you must tell us as soon as possible.

If we think you have not abided by these rules, if your account has been compromised or if your account is unused for a lengthy period, we may suspend or terminate your access to your account without notice.

You can terminate your account at any time from within your account settings. However, if you do delete your account, you must still fulfil any outstanding orders you have received before deletion.

 

Our Website and Services

We try to ensure our website and services are available at all times, but our website and services are provided on an “as is” and “as available” basis. Sometimes our site will be down for maintenance and sometimes things go wrong. We will not be liable to you if you cannot access or use any part of our website and services at any time.

We do not warrant or represent that our website are free from things like viruses that may damage your computer. You should therefore install antivirus software and a firewall on your computer and keep them up-to-date.

If we need to, we may change or discontinue this website and/or our services, temporarily or permanently, without notice.

You must not use our website or services:

  • In a manner that is fraudulent or deceptive;
  • In a manner that may harm our systems;
  • To send unsolicited marketing messages (i.e. spam); or
  • To harass or abuse any person or group.

To the extent permitted by law, we disclaim all warranties, representations or endorsements, express or implied, with regard to the content on our website, including (but not limited to) all implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

 

Links to Other Websites

You may post links to third party sites if you need to do so to promote your products, but you must not post links to any website that is abusive, threatening, defamatory, obscene, vulgar, offensive, false or misleading. If you do, you will be liable to us for any losses or damage we suffer as a result of your actions.

 

User Privacy

To enable you to send your products to customers, we will provide you with some of your customers’ personal information (such as their name and address).

You must respect your customers’ privacy at all times. You must not use their personal information for any purpose other than to promote and/or sell your products on our website. You must not disclose your customers’ personal information to any third party for any reason, unless you are legally compelled to do so. You may not communicate with your customers other than via our website’s messaging system.

 

Your Product Listings

We make available the opportunity for you to promote your products and services on our website. You are responsible for the content you post to promote your business. You may not post anything unless you have the right to do so. If you post something that infringes someone else’s rights or is false or misleading, you will be liable to us for any losses or damage we suffer as a result.

You remain the owner of the content you post to our website, but by submitting that content you grant us a license to use it. If you wish to end that license, simply delete your content.

Ethical Brandz is an ethical marketplace and our sellers must behave in a responsible, respectful and ethical manner at all times. You may not discriminate against any customer because of their race, ethnicity, national origin, religion, gender, gender identity, disability, or sexual orientation.

Our ethical spirit means there are things you may not use our website to sell. These include (but are not necessarily limited to):

  • Anything that is illegal or unlawful under Canadian law and/or the law of your country.
  • Anything that promotes illegal activity under Canadian law and/or the law of your country.
  • Anything that promotes, glorifies or supports violence against the self or others.
  • Anything that promotes, glorifies or supports hatred towards or demeans people because of their race, ethnicity, national origin, religion, gender, gender identity, disability, or sexual orientation.
  • Anything that is or may be directly damaging to the environment.
  • Anything that is or may be directly damaging to someone’s health.
  • Anything that purports to be beneficial to health.
  • Alcohol, tobacco, drugs (legal or illegal) and substances that are or may be intoxicating.
  • E-cigarettes and e-liquid.
  • Drug paraphernalia.
  • Dangerous or hazardous items such as fireworks, toxic substances, and flammable items.
  • Firearms and other weapons (including knives apart from those used in kitchens or as tools).
  • Items exported to countries or individuals against whom applicable trade sanctions apply.
  • Pornography or erotica.

The above list is indicative, not exhaustive. We are an ethical marketplace and we may remove any product from sale in our marketplace for any reason, with or without explanation, including where we deem a product to be contrary to the spirit of Ethical Brandz.

You must not post any content to our website that is abusive, threatening, defamatory, obscene, vulgar, offensive, false or misleading. If you do, you will be liable to us for any losses or damage we suffer as a result of your actions.

If you create additional policies for your shop over and above these rules, you must honour those policies.

We want Ethical Brandz to be the foremost website for ethical traders to engage with customers. You must therefore provide excellent customer service at all times and you must fulfil your orders in a timely and responsible manner. If we see a pattern of customer complaints against you, we may suspend or close your account.

If we deem that you have failed to abide by these rules, we may suspend or close your account and/or remove the relevant product listings or other content.

 

Other Legal Information

If we decide to change these terms, we will post the changes on this page. You should check this page regularly to stay up-to-date because you will be deemed to consent to those changes by continuing to use our website after the changes are published. The last time these terms were updated was on the 26th of October 2017.

These terms are governed by the laws of Ontario, Canada, and you agree to accept the exclusive jurisdiction of the courts of Ontario.

If you have any questions about these terms, please contact hello@ethicalbrandz.com